FAQ's

FAQS

 

When will I receive my order?

We aim to get them to you within 3-4 days, however in some cases it can take up to 7 working days.

What if my order doesn't arrive?

Please contact us: bubbssweettreats@gmail.com

Do you have a returns policy?

If your order is damaged, we'll replace it, no need to return anything. If you're feeling guilty about your purchase and don't want to see such a large bag of sweets ever again, ping us a message and let's have a chat.

Best before dates?

Best before dates reccomend 1-2 years however we advise 6 months as standard.

What if I've got a food allergy?

Every Item is labeled in our description section. Please see our Allergy & Dietary  information page for full details on every product. 

IMPORTANT INFORMATION

Please be aware that due to the large variety of sweets we handle, we are unable to guarantee that our bags are completely free of all allergens. 


I want to become a an influencer how do I apply?
We aren't currently looking to expand our list of influencers. 

I love your brand and I want to become a brand advocate how can I become one? 

We are always looking for people to promote our business in a possitive way. To find out more about becoming a brand advocate please email: bubbssweettreats@gmail.com

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow up to 7 days for your order to arrive. 

Tracking numbers will be updated after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at bubbssweettreats@gmail.com.

Can I cancel my order?
You are able to cancel your order providing you cancel your order before it ships. If the item is already sent please then there is nothing we can do. 

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at bubbssweettreats@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you!  Please send us an email to bubbssweettreats@gmail.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly.

How can I get the discount codes? 
Sign up for our newsletter so you don't miss out on all of our upcoming deals. 

What currency are the prices do I see in the site?
All prices are in GBP.